Implementation Coordinator

FULL FABRIC is a London-based start-up developing technology for higher education. Our products and solutions impact thousands of university staff, management, lecturers, students, prospective students and alumni every day.

Our way of working

The Implementation Coordinator plays a critical role in setting clients up for success by supporting the execution of large and transformational projects on strategic accounts. The Implementation Coordinator serves as a trusted advisor to clients in their portfolio, provides guidance to marketing, sales and professional services teams, and ensures the highest levels of customer satisfaction.

The most successful Implementation Coordinator has a broad range of IT and consulting experience, with deep functional knowledge of project management and SaaS CRMs. They are comfortable operating in a sophisticated pre-sales environment and excel in managing competing needs and challenges into a comprehensive and sound plan for delivering customer success. The efficacy of the Implementation Coordinator is measured by the ultimate success of the clients in their portfolio.

Responsabilities

  • Assist the Implementation Manager in their daily routine of running projects from initiation to closure
  • Oversee and coordinate project work, including assign tasks and report project status
  • Create and update project documentation, including processes and user guides as needed
  • Ensure that project communications run smoothly, keep key stakeholders and decision makers engaged
  • Close project and documentation, pass project deliverables to operations
  • Identify and implement operational improvements, enhancements, and system customisations that meet business requirements
  • Support, review and QA configuration
  • Demonstrate excellent listening, communication, and facilitation skills
  • Build client trust and respect, establish client relationships, and develop rapport with clients

Requirements

  • 3+ experience working with clients and developing relationships
  • 3+ years’ experience working on projects as a Project Coordinator supporting a Project Manager and/or Program Manager, facilitating all aspects of project planning and execution
  • Strong problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
  • Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people
  • Strong project management skills and working knowledge of project management methodologies
  • Strong time-management skills, and ability to complete priorities and work on tight deadlines
  • Strong customer service focus, adaptable, flexible and willing to learn
  • Desirable experience with SCRUM/Agile methodologies with enterprise-level application development projects. PMI-ACP, CSM, or equivalent preferred
  • An undergraduate Degree/ Diploma in Information Management, Information Technology, Project Management, Business Administration or related field or recognised equivalent

Travel

Less than 10% travel required

Inês Alves
About Inês Alves

I'm passionate about people, tech and laughs. My job is to see how the right career path can be completely life changing and how companies can make such a difference.

Contact me on LinkedIn

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We’d love to hear from you. If you are curious, have some question or just want to know a bit more, please send us an email or ping Inês at LinkedIn.

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