PRIVACY POLICY

At FULL FABRIC, we take privacy very seriously. We’ve updated our privacy policy (policy) to ensure that we communicate to you, in the clearest way possible, how we treat personal information. We encourage you to read this policy carefully.

Privacy Policy

FULL FABRIC may collect your personal information

FULL FABRIC may collect personal information directly from you when you Visit our website, request information, download resources, register to use our service, use our service, post to the FULL FABRIC blog or contact the FULL FABRIC support team.

We may collect the following information: First name and last name; Company name; Contact information including email address and telephone number; Demographic information, such as postcode, preferences and interests; Website usage data; Other information relevant to client enquiries; Other information pertaining to special offers and surveys.

How we use this data

Collecting this data helps us understand how visitors use this website and to present timely, relevant information to them. In doing so, FULL FABRIC may use the personal information we have collected from You for purposes related to the Services including: Internal records, Administer our service, Assist with the resolution of technical support issues or other issues relating to the Service,Improve the products and services we provide, Contact you in response to a specific enquiry, Customise the website for you, Send you promotional emails about products, services, offers and other things we think might be relevant to you, Send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you, Contact you via email, telephone or mail for market research reasons or Comply with laws and regulations in applicable jurisdictions

FULL will not disclose your personal information to a third party unless you have provided your express consent.

You may request access to your personal information

It is Your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out Your request in writing and sending it to us at privacy@fullfabric.com.

FULL FABRIC will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why.

We’ll only keep your personal information for as long as we require it for the purposes of providing you with the service or in order to comply with laws and regulations in applicable jurisdictions.


FULL FABRIC uses Cookies

What is a cookie?

A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the website.

To learn more about cookies and how they are used, visit all about cookies.


You can opt-out of any email communications

FULL FABRIC sends relevant email information such as product information, service updates and notifications. You can also opt-in to receive our monthly newsletter and receive our blog posts by email.

Our emails will always contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the service. FULL FABRIC will remove you at your request.

Security

FULL FABRIC is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure.

We also follow stringent procedures to ensure we work with all personal data in line with the EU GDPR 2016/679.

Third party websites

Our website may contain links to third party websites. FULL FABRIC has no control over, and takes no responsibility for the privacy practices or content of these external websites. You are responsible for checking the privacy policy of any such websites so that you can be informed of how they will handle personal information.

Privacy complaints process

If you wish to complain about how we have handled your personal information, please provide us with full details of your complaint and any supporting documentation by e-mail at privacy@fullfabric.com, or by letter to FULL FABRIC, 1 Primrose Street, London, EC2A 2EX.

FULL FABRIC will endeavour to provide an initial response to your query or complaint within 10 business days, and investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by FULL FABRIC

This policy may be updated from time to time.

FULL FABRIC reserves the right to change this policy at any time, and any amended policy is effective upon posting to this website.

Last updated: April 2017

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