“FULL FABRIC gives us a 360-degree view of the pipeline. I can instantly see where people are in their decision-making process and customise my communications accordingly. FULL FABRIC has greatly increased our productivity in the marketing and admissions department.”

Marta Andaluz, Marketing & Admissions Director at The Lisbon MBA
Marta Andaluz

The Challenge

Overcrowded Market

The Lisbon MBA competes in an overcrowded market for global MBA talent, where thousands of schools deploy increasingly larger marketing budgets with the goal of attracting the most valuable candidates.

Building relationships

The Lisbon MBA had to evolve from an all-too-common passive approach and ensure to build relationships with prospects as soon as they came into contact with the brand. The staff also understood the need to deploy their marketing budgets as efficiently as possible: something that would only be possible by carefully tracking their return-on-investment.

Manual Admission Process

The change in approach exposed the fragilities in their existing process, which was anchored by a legacy CRM. Due to the shortcomings of their toolset, the admissions team had to rely on multiple spreadsheets to track interactions with candidates, manage applications and forecast enrolment rates.

Dispersed Tools

Events, forms and email campaigns were all managed in separate tools, leading to a dispersed set of data that failed to provide relevant actionable insight. The inability to track interactions across their initiatives meant there was no visibility into what worked and what didn’t. All this led to a poor collaborative framework and ultimately lower yield.

The Solution

In its continued pursuit for growth and global relevance, The Lisbon MBA chose FULL FABRIC as their operational backbone and preferred technology partner. The Lisbon MBA is now able to manage the entire student lifecycle from prospect to alumni in one centralised platform.

About The Lisbon MBA

The Lisbon MBA is a joint venture between NOVA SBE and CATÓLICA-LISBON — the two leading business schools in Portugal. This partnership includes an International Full Time MBA and an Executive MBA , in collaboration with MIT Sloan School of Management.

thelisbonmba.com

Results

FULL FABRIC

18%

Increase in Enrolled Students

The Lisbon MBA chose FULL FABRIC as its preferred technology partner to improve its process and efficiency. By aggregating each prospect’s information, interactions and activities, FULL FABRIC has allowed The Lisbon MBA team to leverage all communications and streamline the entire recruitment and admissions decision process.

27%

International Students Increase

Before implementing FULL FABRIC, keeping the CRM up-to-date was an afterthought, and finding and collating information from disparate sources was extremely time consuming. Today, FULL FABRIC is The Lisbon MBA’s operational hub and of pivotal importance to its day-to-day operations.

100%

Student Centric Process

FULL FABRIC allows the consolidation of information around one single profile and provides a sophisticated user experience. The Lisbon MBA will continue to grow their programmes by building on a continuously evolving student-centric process.

A world-class education experience

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